Privacy Policy

This website is operated by ABC Worcester Limited trading as Bradley Haynes Law, Chilton House, 37 Foregate Street, Worcester, WR1 1EE (Company Number: 08736272). We are committed to protecting and respecting your privacy.

We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:

  • the personal information we collect about you
  • what we do with your information, and
  • who your information might be shared with.

WHO WE ARE

ABC Worcester Limited trading as Bradley Haynes Law (‘we’ or ‘us’) are a ‘data controller’ for the purposes of the Data Protection Act 1998, (ie we are responsible for, and control the processing of, your personal information).

We are a law firm and employ practising solicitors. We are authorised and regulated by the Solicitors Regulation Authority with No 626524.  We are a limited company. Bradley Haynes Business Services Limited (Company Number: 10132576) which operates our HR Services, is not authorised and regulated by the Solicitors Regulation Authority and does not employ practising legal professionals.

 

This policy (together with our terms of use (http://www.bradleyhaynessolicitors.co.uk/website-terms/) and any other documents referred to on it) sets out the basis on which any personal data we may collect from you, or that you provide to us will be processed by us. Please read the following carefully to understand or views and practices regarding your personal data and how we will treat it. By visiting www.bradleyhaynessolicitors .co.uk you are accepting and consenting to the practices described in this policy.

WHAT INFORMATION WE COLLECT?

We may collect and process the following dates about you:

Personal information provided by you

We collect personal information about you (such as your name, address, email-address and phone number, financial and credit card information, personal description and photograph) when you register with us or purchase products or services from us. We also collect personal information when you contact us, by filling in forms on our site www.bradleyhaynessolicitors.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, send us feedback, post material to our website, compete customer surveys or participate in competitions, subscribe to our services, participate in discussion boards, or other social media functions on our site and when you report a problem with our site.

Information we collect about you

With regard to each of your visits to our site we may automatically collect the following information:

  • Technical information, including the Internet Protocol (IP) address used to connect to your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; Information about your visit, including the full Uniform Resources Locators (URL) clickstream to, through and from (including time ad date; products you viewed or searched for; page response times, downloads errors length of visits to certain pages; page interaction formation (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call customer services.

 

Personal information provided by third parties

Occasionally we may receive information about you from other sources. We may receive information about you if you uses any of the other websites we operate or the services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical payment and delivery services, advertising networks, analytical providers, search information providers credit reference agencies), and may receive information about you from them which we will add to the information we already hold about you in order to help us  provide products and services, improve and personalise our service to you.

Personal information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

  • give consent on his/her behalf to the processing of his/her personal data;
  • receive on his/her behalf any data protection notices;
  • give consent to the transfer of his/her personal data abroad; and

Sensitive personal information

We may ask you to provide sensitive personal information. If we request such information, we will explain why we are requesting it and how we intend to use it.

Sensitive personal information includes information relating to:

  • your ethnic origin
  • your political opinions
  • your religious beliefs
  • whether you belong to a trade union
  • your physical or mental health or condition
  • your sexual life, and
  • whether you have committed a criminal offence

We will only collect your sensitive personal information with your explicit consent.

Monitoring and recording communications

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

USE OF COOKIES

A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website. We use cookies and other similar tracking technologies such as strictly necessary cookies; analytical/ performance cookies, functionality cookies and targeting cookies on our website to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site

For example, we may monitor the number of visitors the website, how visitors move around our website when they are using it and how many times you visit the website. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies please see our Website cookie policy (http://www.bradleyhaynessolicitors.co.uk/cookie-policy).

HOW WILL WE USE THE INFORMATION ABOUT YOU?

We collect information about you so that we can:

  • to carry out our obligations arising from any contracts entered into between you and u and to provide you with the information, products and services that you request from us;
  • to provide you with the information about other goods and services we offer that are similar to those that you have already purchased or enquired about
  • to provide you, or permit selected third parties to provide you, with information about goods or services we may feel interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data:
  • to ensure that content from our site is presented in the most effective manner for you and your computer
  • identify you and manage any accounts you hold with us;
  • process your order;
  • conduct research, statistical analysis and behavioural analysis;
  • carry out customer profiling and analyse your purchasing preferences;
  • if you agree, let you know about other products or services that may be of interest to you—see ‘Marketing’ section below;
  • detect and prevent fraud;
  • do a credit check—see ‘Credit checking’ section below;
  • customise our website and its content to your particular preferences;
  • notify you of any changes to our website or to our services that may affect you;
  • carry out security vetting;
  • improve our services; and
  • to administer our site for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve out site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others; and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

MARKETING

We would like to send you information by post, email, telephone, text message (SMS) or automated call about  our products and services, competitions and special offers which may be of interest to you.

If you have consented to such receive marketing from us, you can opt out at any time. See ‘What rights do you have?’ below for further information.

CREDIT CHECKING

We may do a credit check on you:

  • so that we [and other companies in our group] can make credit decisions about you and members of your household, and
  • to prevent and detect fraud and money laundering

Our search will be recorded on the files of the credit reference agency.

We may also disclose information about how you conduct your account to credit reference agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked.

Other credit businesses may use your information to:

  • make credit decisions about you and the people with whom you are financially associated
  • trace debtors, and
  • prevent and detect fraud and money laundering

If you provide false or inaccurate information to us and we suspect fraud, we will record this.

WHO YOUR INFORMATION MIGHT BE SHARED WITH

We may disclose your personal data to:

  • other companies within our group which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of UK Companies Act 2006

We may share your information with selected third parties including:

  • our agents and service providers;
  • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertiser, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal date we have collected from you to enable us to comply wit our advertisers’ wishes by displaying their advertisement to that target audience.
  • analytics and search engine providers that assist us in the improvement and optimisation of our site.
  • credit reference agents for the purpose of assessing your credit score where this is a condition of us entering into a contract with you—see ‘Credit checking’ below;
  • law enforcement agencies in connection with any investigation to help prevent unlawful activity;
  • our business partners, suppliers and sub-contractors for performance of any contract we enter into with them or you in accordance with the ‘Marketing and opting out’ section above; and
    • We may disclose your personal information to third parties:

 

  • In the event that we sell or buy any business or assets, in which we may disclose your personal date to the prospective seller or buyer of such business assets.
  • If ABC Worcester Limited trading as Bradley Haynes Law or substantially all of its assets are acquired by a third party, in which case personal date held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use (http://www.bradleyhaynessolicitors.co.uk/website-terms/) or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of ABC Worcester Limited trading as Bradley Haynes Law, our customers, or others. This includes exchanging information with other companies and organisations for the purpose of fraud protection and credit risk reduction.

KEEPING YOUR DATA SECURE

We will use technical and organisational measures to safeguard your personal data, for example:

  • access to your account is controlled by a password and user name that are unique to you – Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site you are responsible for keeping this password confidential;
  • we store your personal data on secure servers; and
  • payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology).

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).

What can I do to keep my information safe?

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

WHERE WE STORE YOUR PERSONAL DATA

The data the we collect from you maybe transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payments details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all step reasonably necessary to ensure that your date is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

WHAT RIGHTS DO YOU HAVE?

Right to request a copy of your information

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:

  • email, call or write to us (see ‘How can you contact us?’ below)
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know the information you want a copy of, including any account or reference numbers, if you have them

We may charge a small fee (£10) for this service.

Right to correct any mistakes in your information

You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:

  • email, call or write to us (see ‘How can you contact us?’ below)
  • let us have enough information to identify you (eg account number, user name, registration details), and
  • let us know the information that is incorrect and what it should be replaced with

Right to ask us to stop contacting you with direct marketing

You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:

  • email, call or write to us (see ‘How can you contact us?’ below).
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone)

HOW TO CONTACT US

Please contact Andrew Bradley, our Data Protection Officer, if you have any questions about this privacy policy or the information we hold about you.

If you wish to contact us, please send an email to andrew@bradleyhayneslaw.co.uk or write to us at ABC Worcester Limited trading as Bradley Haynes Law, Chilton House, 37 Foregate Street, WR1 1EE or call us on 01905 900919 .

CHANGES TO THE PRIVACY POLICY

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.