Note from our Chairman

As I write, the government has just issued guidance that wherever possible all of our team members should work from home for the immediate future.

As a board, the directors have been tracking the COVID-19 pandemic carefully and we have been of the view that this decision was inevitable for some time.  As of Friday, we implemented remote working arrangements to do our part for social distancing. 

As a fairly young business we have been fortunate to develop our own systems from the outset and as such we have a business that can function from any location in a crisis.  All of our team are fully operational at home, they have laptops and remote internet based phones.

Importantly we have a remote cloud based case management system that holds all our data including emails and documents.   Our team can access and work in that system from anywhere, at any time, on any device. 

We will be using cloud-based collaboration and communication tools such as Microsoft Teams and Office 365 in conjunction with our own software, so our team does not need any time to learn new tools in order to stay productive.  Customer meetings will be delivered in virtual formats and we will work with our clients within reason to achieve whatever is needed. 

With regards post, we will, subject to government advice, have staff members attending the office to receive the post and scan it to the relevant team member to progress matters in the usual way.

It would be mismanaging our clients to say that our service won’t be affected at all, as it will, especially in the short term.  There may be case specific issues which will require our team and third parties to think on their feet, be flexible and work collaboratively and that may not always be within our control.   It is likely phone availability will be more limited and as such we will need to focus more on organising arranged call backs.  Clearly greater importance will be placed on email as a medium during this period.   

All I can say is our team will give it their all and in general terms, normal service continues. 

If you have any concerns, please contact the team member with conduct of your matter who will be happy to help.

I am acutely aware that local businesses and people are going to face some testing times, as are we.  We will do all we can to support the local community at what is an unprecedented time.

All the best,

Andrew